Managed Care Consumer Bill of Rights

http://www.oag.state.ny.us/health/compliance.html

There are three general areas in the new statute which the Attorney General is particularly concerned about because of their impact on consumers. First, the Bill gives consumers certain rights to information about their health plans. Second, the Bill provides consumers with certain rights to access specialty, out-of-network, and emergency care. Third, consumers are given various rights to contest certain health plan decisions through mandatory grievance and utilization review procedures